MOO on the Presence Podium

At one time, I embodied the old adage: “The cobbler’s children have no shoes.” I spent 20 years as a design and branding consultant—a successful visual communicator—yet didn’t have business cards for most of those years. Though I believed in their merit and designed...

Is Your Email Tone of Voice Making You Friends or Enemies?

“DON’T SPEAK TO ME IN THAT TONE OF VOICE!” This is a clear message, isn’t it? You’re reading it, yet you know it’s a reprimand. How about these… “The interaction we had was productive. I welcome the opportunity to address new issues on a future date convenient to...

Why “Invested” Trumps “Present” Every Time

Can you think of a colleague who punches the clock on time but daydreams the hours away. Or a kid who shows up for school every day but makes museum-quality doodles during class? How about someone who goes to the gym routinely but doesn’t work hard enough to break a...

Who’s in Charge…Jeckyll or Hyde?

Have you heard this phrase: “Do as I say, not as I do.” I sure have, and it makes me shake my head every time. This dictate never works for long. Here’s a story that teaches a lesson about the importance of behavioral congruence. That’s a phrase which means “there is...

How to Increase Respect Instantly

Doesn’t it amaze you that two people doing the same job can affect vastly different results for an organization? Even though job responsibilities are the same, they can pull an organization together, or they can dismantle it one interaction at a time. I was a longtime...