Your Secret Weapon for Success in EVERY Area of Life

Let’s imagine you’re scheduled for surgery. The operating room has been prepared for your procedure. The room is cool, brightly lit, clean and organized. All instruments are sterilized and laid out on a tray the way the surgeon prefers. All monitoring equipment is...

What Hair in Your Soup Tells Us about the Power of Little

You’re enjoying a delicious bowl of hot, flavorful soup at your favorite restaurant. As you enjoy spoonful after spoonful, you suddenly discover hair in your mouth, and it’s not yours. You stop chewing immediately, swish your tongue around to locate it, poke around...

Your Memorability Recipe?

One of my first summer jobs was waitressing at a local well-known hotel chain. Though the establishment closed long ago, I will always remember the staff: the condescending owner who was a masterful humiliator, the bartender whose sense of humor was miserably twisted,...

One of the Most Devastating Business Crushers

For many years, there was a regional director of operations who sporadically visited communities in her territory of the country. I could tell what state she was in because I’d get frantic calls from her teams, scrambling to make sure all their marketing materials...

Why Your Inside Matters As Much As Your Outside

Imagine two attractively wrapped gift boxes. Color schemes are striking. Bows are shaped well. Corners are crisp. Tape is discreet. They both look good. Upon opening, one box contains rich, perfectly shaped truffles, each sprinkled with edible gold shavings, dusted...