Credentials: The Real Deal or a Fancy Mask

Credentials are impressive. A few letters at the end of a name look prestigious. Fancy titles are impressive, too. They command authority when read. However, no amount of letters at the end of your name or no lofty title will serve you well if you are leaning on them...

One Bad Apple Can Spoil the Bunch

It takes a minority of only 5% to influence the direction of a group. The other 95% follow without even realizing it. So when one employee is disgruntled, negative, combative or manipulative, it is possible for that singular individual to ruin a team’s morale or to...

Why Car Salesmen Get a Bad Rap

Buying a car is one of the tasks in a lifetime I would rather do via mail order. Or instead, maybe hire someone to handle the transaction for me! Like many people, just thinking about dealing with car salesmen makes me shudder. Recently, I approached a dealer in...

Are You the Best Messenger for Your Business?

Let’s say you’re the brains of your operation. You’re the bright mind behind the monitor. Or the strategic wizard in the conference room. Or the innovative thinker in the lab. Naturally, you’re invested in the success of your product/service. And you believe no one...

Beware of Ivory Tower Leadership

Defined, “ivory tower” is seclusion or remoteness of attitude regarding real problems, everyday life, etc. When the executive leaders of a business isolate themselves from the daily goings-on of what it takes to keep their business flourishing, they set a tone of...