by Lisa Manyoky | Mar 10, 2017 | Blog
“DON’T SPEAK TO ME IN THAT TONE OF VOICE!” This is a clear message, isn’t it? You’re reading it, yet you know it’s a reprimand. How about these… “The interaction we had was productive. I welcome the opportunity to address new issues on a future date convenient to...
by Lisa Manyoky | Mar 10, 2017 | Blog
Can you think of a colleague who punches the clock on time but daydreams the hours away. Or a kid who shows up for school every day but makes museum-quality doodles during class? How about someone who goes to the gym routinely but doesn’t work hard enough to break a...
by Lisa Manyoky | Mar 11, 2015 | Blog
Have you heard this phrase: “Do as I say, not as I do.” I sure have, and it makes me shake my head every time. This dictate never works for long. Here’s a story that teaches a lesson about the importance of behavioral congruence. That’s a phrase which means “there is...
by Lisa Manyoky | Nov 11, 2014 | Blog
Doesn’t it amaze you that two people doing the same job can affect vastly different results for an organization? Even though job responsibilities are the same, they can pull an organization together, or they can dismantle it one interaction at a time. I was a longtime...
by Lisa Manyoky | Sep 11, 2014 | Blog
Let’s imagine you’re scheduled for surgery. The operating room has been prepared for your procedure. The room is cool, brightly lit, clean and organized. All instruments are sterilized and laid out on a tray the way the surgeon prefers. All monitoring equipment is...
by Lisa Manyoky | Jul 11, 2014 | Blog
You’re enjoying a delicious bowl of hot, flavorful soup at your favorite restaurant. As you enjoy spoonful after spoonful, you suddenly discover hair in your mouth, and it’s not yours. You stop chewing immediately, swish your tongue around to locate it, poke around...
