by Lisa Manyoky | May 11, 2014 | Blog
One of my first summer jobs was waitressing at a local well-known hotel chain. Though the establishment closed long ago, I will always remember the staff: the condescending owner who was a masterful humiliator, the bartender whose sense of humor was miserably twisted,...
by Lisa Manyoky | Mar 11, 2014 | Blog
For many years, there was a regional director of operations who sporadically visited communities in her territory of the country. I could tell what state she was in because I’d get frantic calls from her teams, scrambling to make sure all their marketing materials...
by Lisa Manyoky | Jan 11, 2014 | Blog
Imagine two attractively wrapped gift boxes. Color schemes are striking. Bows are shaped well. Corners are crisp. Tape is discreet. They both look good. Upon opening, one box contains rich, perfectly shaped truffles, each sprinkled with edible gold shavings, dusted...
by Lisa Manyoky | Nov 11, 2013 | Blog
Credentials are impressive. A few letters at the end of a name look prestigious. Fancy titles are impressive, too. They command authority when read. However, no amount of letters at the end of your name or no lofty title will serve you well if you are leaning on them...
by Lisa Manyoky | Sep 11, 2013 | Blog
It takes a minority of only 5% to influence the direction of a group. The other 95% follow without even realizing it. So when one employee is disgruntled, negative, combative or manipulative, it is possible for that singular individual to ruin a team’s morale or to...
by Lisa Manyoky | Jul 11, 2013 | Blog
Buying a car is one of the tasks in a lifetime I would rather do via mail order. Or instead, maybe hire someone to handle the transaction for me! Like many people, just thinking about dealing with car salesmen makes me shudder. Recently, I approached a dealer in...
